1. I read in some blog comment section that it is considered rude to refer to alcoholics as "drunks," to which I replied that offending my husband's parents was the last thing I was concerned with, as they have never been concerned about offending him.
2. I was talking to the manager of the IT help desk where I work. We sell systems that, when they are down, cause places like Amazon to grind to a halt. It is very, very expensive for our software not to be working, so it is a super high-pressure job. The manager said people usually burn out after a few years - that he sells it as an entry-level job to the company with potential for advancement. He is moving several of his people into new jobs within the company now, so has to backfill.
I asked how he recruits. He said he is de-emphasizing the tech skills and looking more for the soft skills. "I can teach them the technical stuff," he said, "but I cannot teach them how to deal with people. They have to be able to stay calm and solve problems while they are under a lot of stress and people are angry at them."
I paused, then asked, "Have you considered looking for adult children of alcoholics? They would be perfect for the job."