Primo: My mom doesn’t like how you answered her email about your grandmother.
Me: What? What doesn’t she like? I was very cordial.
Primo: She says you didn’t answer her properly.
Me: Ummm… How does one properly respond to a sympathy note?
Primo: I don’t know.
Me: Let me send you the whole chain. I want your opinion.
Primo (reading): I don't know what she's talking about. Your answers look just fine to me.